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ISLE OF WIGHT DESIGN SOLUTIONS

Terms and Conditions – Jan -2021

By placing an order with Isle of Wight Design Solutions, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions:

The Client: The company or individual requesting the services of Isle of Wight Design Solutions. Isle of Wight Design Solutions: The partners, their employees or appointed agents.

General

Isle of Wight Design Solutions will carry out work only where a written purchase order is provided with either by mail or email. Isle of Wight Design Solutions will carry out work only for clients who are 18 years of age or above.

Website Design

Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Isle of Wight Design Solutions cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The web server, website, graphics and any programming code remain the property of Isle of Wight Design Solutions until all outstanding accounts are paid in full.

Any scripts, CGI applications or software (unless specifically agreed) written by Isle of Wight Design Solutions remain the copyright of Isle of Wight Design Solutions and may only be commercially reproduced or resold with the permission of Isle of Wight Design Solutions.

Isle of Wight Design Solutions cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to the brief will be carried out at the discretion of Isle of Wight Design Solutions and where no charge is made by Isle of Wight Design Solutions for such additions, Isle of Wight Design Solutions accept no responsibility to ensure such additions are error-free and reserve the right to charge an according to the amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to Isle of Wight Design Solutions all materials required to complete the site to the agreed standard and within the set deadline.

Isle of Wight Design Solutions will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Isle of Wight Design Solutions will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents Isle of Wight Design Solutions will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

Database, Application and E-Commerce Development

Isle of Wight Design Solutions cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem-free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, cgi applications or software (unless specifically agreed) written by Isle of Wight Design Solutions remain the copyright of Isle of Wight Design Solutions and may only be commercially reproduced or resold with the permission of Isle of Wight Design Solutions.

Where applications or sites are developed on servers not provided by Isle of Wight Design Solutions, the client is expected to provide or seek any information, additional software, support or cooperation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the client’s responsibility to provide a suitable testing environment that is identical to the final production environment.

The client is expected to test fully any application or programming relating to a site developed by Isle of Wight Design Solutions before being made generally available for use. Where errors or other issues are found after the site is live, Isle of Wight Design Solutions will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.

Compatibility

Isle of Wight Design Solutions will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer and to an acceptable level with Netscape Navigator. Isle of Wight Design Solutions can offer no guarantees of correct function with browser software.

Website Hosting

Whilst Isle of Wight Design Solutions offers hosting of websites, no guarantees can be made as to the availability or interruption of this service by Isle of Wight Design Solutions cannot accept liability for losses caused by the unavailability malfunction or interruption of this service.

Isle of Wight Design Solutions reserve the right to refuse to handle in any way, material that may be deemed offensive, illegal or in any way controversial, and also to terminate the free hosting service should the necessity arise. Fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, we will with immediate effect, cancel said service and any data held by said service will be removed. If a cancelled service is to be reinstated at the client’s request, a setup fee will be payable before any such reinstatement and any data lost as a result of the cancellation will not necessarily be restored.

Payment of Accounts

A deposit may be required from a new client before any work is carried out. In all cases, website hosting fees and any costs incurred by Isle of Wight Design Solutions on behalf of the client are payable in advance and are non-refundable.

Transfer of hosting

A hosting contract is paid in advance and is for the period of 12 months and are non-refundable. Cancellation of hosting can be made at any time. The hosting will continue until the end of the hosting contract. A Transfer fee of £68.00 + vat will be charged for early transfers.

On request a backup can be requested by the customer, there is a £60.00 + vat charge for this service. After a transfer has been made away from the IOWDS hosting service, all customer data is removed from the IOWDS computer systems. Isle of Wight Design Solutions is not responsible for any loss of data after the domain or hosting has been transferred or cancelled.

Hosting and Hacking Services

IOWDS provides Auto Renew for website security services to simplify your renewal process. Auto Renew helps to protect your domain, hosting and other services from a possible lapse in service and from potential deletion or compromise from hacking if you accidentally forget to renew your services.

This service:

Gives you more control and peace of mind, knowing that your domain hosting and other services are safely renewing year after year simplifies your renewal process by reducing the number of renewal notices you receive.

No cancellation of this service can be made without a request in writing 30 days prier to the cancellation or renewal date.

Payment of accounts

It is the Isle of Wight Design Solutions policy that any outstanding accounts for work carried out by Isle of Wight Design Solutions or its affiliates are required to be paid in full, no later than 14 days from the date of the invoice unless by prior arrangement with Isle of Wight Design Solutions. If accounts are not settled or Isle of Wight Design Solutions has not been contacted regarding the delay, access to the related websites may be denied. Fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, we will with immediate effect, cancel said service and any data held by said service will be removed. If a cancelled service is to be reinstated at the client’s request, a setup fee will be payable before any such reinstatement and any data lost as a result of the cancellation will not necessarily be restored.

Last Update:

Jan 2021

The Isle of Wight Web Designer

No drop-ins.
Meetings by appointment only.
Hours: M-F 8am – 6pm

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The Isle of Wight Web Designer

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